Lawrence Bloodsaw-Velasquez

Technical Writing, Process Design, and Knowledge Management — Portfolio

The.Velasquez.Law@gmail.com • linkedin.com/in/lawrence-velasquez

About

I create clear, compliant, and user-safe documentation that helps teams deliver faster and with confidence. My work spans frontline SOPs, escalation workflows, knowledge base coaching, and proposal/RFP support.

Featured Work

KB Case Study →
BSIT preview

BSIT Process — System Issue Reporting & Escalation (Bluehost)

Process mapping; cross-tool integration (JIRA, Confluence, Cerberus); stepwise guidance for triage and resolution.

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Open Call preview

Open Call — Desk-Level Procedure for HIPAA Verification

Compliance-first scripting; IF/THEN branching; agent-friendly structure for Avaya/Salesforce workflows.

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Fulfillment preview

How to Send a Document to Fulfillment — Job Aid

Task-oriented clarity; document control and naming; handoff to Fulfillment and Business Continuity.

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Certificates

Intro to Python certificate

Upskillist — Intro to Python (2023)

Python Programming certificate

Upskillist — Module 1 of 3: Python Programming (2023)

Ask the Portfolio Assistant

KB Case Study →

Try: KCS results, HIPAA, ServiceNow SOP, or dashboard.

Contact

Email: The.Velasquez.Law@gmail.com

LinkedIn: linkedin.com/in/lawrence-velasquez